:root{--ink:#172b3a;--muted:#6d7c88;--line:#e3e9ed;--bg:#f4f7f8;--teal:#087f8c;--teal-dark:#076b76;--white:#fff;--navy:#102c3c;--shadow:0 8px 28px rgba(24,52,66,.06)}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}.app-shell{min-height:100vh;display:flex}.sidebar{width:250px;flex:0 0 250px;background:var(--navy);color:#eaf4f6;display:flex;flex-direction:column;padding:26px 17px 18px}.brand{display:flex;align-items:center;gap:11px;padding:0 8px 32px}.brand strong,.brand small{display:block}.brand strong{font-size:15px;letter-spacing:.1px}.brand small{color:#a9c4cc;font-size:11px;margin-top:2px}.brand-mark{width:46px;height:46px;border-radius:14px;background:#d9f4ef;color:#086b70;display:grid;place-items:center;font-size:15px;font-weight:800;letter-spacing:-1px}.brand-mark.small{width:38px;height:38px;border-radius:11px;font-size:12px}.nav-label,.eyebrow{font-size:10px;letter-spacing:1.5px;font-weight:800;color:#8eaab4}.nav-label{padding:0 12px 12px}.sidebar nav{display:grid;gap:5px}.nav-link{display:flex;align-items:center;gap:12px;padding:11px 12px;border-radius:8px;color:#bfd0d6;font-size:13px}.nav-link span{width:18px;text-align:center;font-size:17px}.nav-link:hover,.nav-link.active{background:#214553;color:#fff}.nav-link.active{box-shadow:inset 3px 0 #62d3c4}.sidebar-bottom{margin-top:auto}.privacy-note{border:1px solid #35525e;background:#183846;border-radius:9px;padding:13px;margin:20px 2px;color:#d5e5e9}.privacy-note strong{font-size:12px}.privacy-note p{font-size:11px;line-height:1.55;color:#a9c4cc;margin:5px 0 0}.user-block{display:flex;align-items:center;gap:10px;border-top:1px solid #294653;padding:18px 4px 12px}.avatar{width:32px;height:32px;border-radius:50%;background:#d5eeea;color:#146b70;display:grid;place-items:center;font-weight:800}.user-block strong,.user-block small{display:block}.user-block strong{font-size:12px}.user-block small{font-size:11px;color:#a9c4cc}.logout{font-size:12px;color:#a9c4cc;padding:0 4px}.main{flex:1;min-width:0}.topbar{background:#fff;border-bottom:1px solid var(--line);padding:23px 34px 21px;display:flex;align-items:center;justify-content:space-between}.topbar .eyebrow{color:#7c929c}.topbar h1{margin:4px 0 0;font-size:23px;letter-spacing:-.6px}.topbar-right{font-size:12px;color:var(--muted);display:flex;align-items:center;gap:8px}.status-dot{width:7px;height:7px;border-radius:50%;background:#e4a83c}.content{max-width:1400px;margin:auto;padding:28px 34px 18px}.welcome-row,.page-actions{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:22px}.welcome-row h2{font-size:20px;margin:0 0 4px;letter-spacing:-.4px}.muted{color:var(--muted);margin:0;font-size:12px}.button{border:0;display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:10px 15px;border-radius:7px;font-weight:700;font-size:12px;cursor:pointer;white-space:nowrap}.primary{background:var(--teal);color:#fff}.primary:hover{background:var(--teal-dark)}.secondary{background:#edf2f4;color:#344c59;border:1px solid #dce5e9}.full{width:100%}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px;margin-bottom:24px}.stat-card,.panel,.form-panel{background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow)}.stat-card{padding:17px 18px}.stat-top{display:flex;justify-content:space-between;align-items:center;color:#607580;font-size:12px;font-weight:600}.stat-icon{display:grid;place-items:center;width:30px;height:30px;border-radius:9px;background:#e1f4f0;color:#087c7f;font-size:17px}.stat-icon.amber{background:#fff2d9;color:#b67a13}.stat-icon.red{background:#ffe8e6;color:#c34c43}.stat-icon.green{background:#e3f6e8;color:#2d8b52}.stat-number{font-size:30px;font-weight:750;letter-spacing:-1px;margin:10px 0 3px}.stat-foot{font-size:10px;color:#8b9aa2}.panel{margin-bottom:20px;overflow:hidden}.panel-head{padding:20px 21px;display:flex;align-items:center;justify-content:space-between;gap:15px;border-bottom:1px solid var(--line)}.panel-head h3,.panel h3{margin:0;font-size:15px}.panel-head p{margin-top:4px}.text-link{font-size:12px;color:var(--teal);font-weight:700}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;white-space:nowrap}th{text-align:left;background:#fbfcfc;color:#71828b;font-size:10px;text-transform:uppercase;letter-spacing:.8px;font-weight:800;padding:12px 20px;border-bottom:1px solid var(--line)}td{padding:14px 20px;border-bottom:1px solid #edf1f3;font-size:12px;color:#405561}tbody tr:last-child td{border-bottom:0}tbody tr:hover{background:#fbfdfd}.table-link{font-weight:750;color:#1c3d4d}.table-link:hover{color:var(--teal)}.cell-sub{display:block;color:#8a9aa2;font-size:10px;margin-top:3px}.priority,.pill{display:inline-flex;align-items:center;padding:4px 8px;border-radius:20px;font-size:10px;font-weight:750}.priority.low{background:#edf4f6;color:#617681}.priority.normal{background:#e8f3f8;color:#2e6d87}.priority.high{background:#fff0d7;color:#9a6513}.priority.urgent{background:#ffe7e5;color:#b33e38}.pill.open{background:#fff1d9;color:#9c6c1d}.pill.in-progress{background:#e5f2fa;color:#286b8a}.pill.waiting-on-agency{background:#f0eaff;color:#6d50a1}.pill.resolved,.pill.closed{background:#e5f5e9;color:#2e8050}.empty-state{text-align:center;padding:42px 20px}.empty-state h3{font-size:15px;margin:8px 0}.empty-state p{font-size:12px;color:var(--muted);margin:0 auto 17px;max-width:440px}.empty-icon{margin:auto;width:43px;height:43px;border-radius:12px;background:#e5f5f2;color:var(--teal);display:grid;place-items:center;font-size:22px}.notice-banner{background:#fff8e9;border:1px solid #f1dfb7;border-radius:8px;padding:13px 16px;font-size:11px;color:#7c642d}.form-panel{max-width:850px;padding:24px}.form-panel>.muted{margin-bottom:22px}.data-form label,.login-card label{display:grid;gap:6px;font-size:11px;font-weight:750;color:#405561}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.span-2{grid-column:span 2}input,select,textarea{width:100%;border:1px solid #d9e2e6;background:#fff;color:#263d49;border-radius:6px;padding:10px 11px;outline:none;font-size:12px}input:focus,select:focus,textarea:focus{border-color:#52aeb3;box-shadow:0 0 0 3px rgba(8,127,140,.1)}textarea{resize:vertical}.form-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:23px;padding-top:18px;border-top:1px solid var(--line)}.alert{padding:11px 13px;border-radius:7px;font-size:12px;margin-bottom:16px}.alert.error{background:#fff0ee;color:#a63e37;border:1px solid #f3d1cd}.detail-grid{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(280px,1fr);gap:18px;align-items:start}.detail-main{padding-bottom:20px}.detail-main>.panel-head{align-items:flex-start}.detail-main .panel-head h2{font-size:20px;margin:10px 0 4px;letter-spacing:-.4px}.detail-main>h3,.detail-main>.detail-text,.detail-main>.timeline{margin-left:21px;margin-right:21px}.detail-main>h3{margin-top:22px;margin-bottom:10px}.detail-text{font-size:13px;line-height:1.7;white-space:normal;color:#465c67}.timeline{border-left:2px solid #dbe9eb;margin-top:15px}.timeline-item{position:relative;padding:0 0 18px 17px}.timeline-item:before{content:"";position:absolute;width:8px;height:8px;border-radius:50%;background:#0a8a91;left:-5px;top:5px}.timeline-item strong{font-size:12px}.timeline-item p{font-size:12px;line-height:1.6;margin:7px 0}.timeline-item small{color:var(--muted);font-size:10px}.detail-grid>.panel:not(.detail-main){padding:20px}.detail-grid>.panel:not(.detail-main) h3{margin-bottom:18px}.detail-grid .data-form{gap:14px}.mini-facts{border-top:1px solid var(--line);margin-top:20px;padding-top:15px;display:grid;grid-template-columns:1fr auto;gap:8px;font-size:11px}.mini-facts span{color:var(--muted)}.mini-facts strong{font-size:11px;text-align:right}.footer{text-align:center;padding:20px 0 10px;color:#98a6ad;font-size:10px}.login-body{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(ellipse at top left,#e1f4f1 0,transparent 40%),#f3f7f8}.login-card{width:100%;max-width:410px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:34px;box-shadow:0 18px 55px rgba(23,57,70,.1)}.login-card .brand-mark{margin-bottom:20px}.login-card .eyebrow{color:var(--teal)}.login-card h1{font-size:25px;letter-spacing:-.8px;margin:7px 0}.login-card>.muted{font-size:13px;line-height:1.7;margin-bottom:24px}.login-card form{display:grid;gap:15px}.login-card label{font-size:12px}.login-card input{padding:12px}.login-note{background:#f6f9fa;border:1px solid #e5ecef;border-radius:7px;padding:12px;margin-top:20px;font-size:11px;line-height:1.8;color:#526771}.login-note strong{font-size:11px}.login-note span{color:#9a6b24}.login-note code{background:#eaf0f2;padding:2px 5px;border-radius:3px;color:#264957}@media(max-width:1000px){.sidebar{width:215px;flex-basis:215px}.content{padding:24px 20px}.topbar{padding:20px}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.detail-grid{grid-template-columns:1fr}}@media(max-width:680px){.app-shell{display:block}.sidebar{width:auto;padding:12px 14px}.brand{padding:0 4px 12px}.sidebar .nav-label,.sidebar-bottom{display:none}.sidebar nav{display:flex;overflow-x:auto}.nav-link{white-space:nowrap;padding:9px 11px}.main{width:100%}.topbar{padding:17px 16px}.topbar h1{font-size:20px}.topbar-right{display:none}.content{padding:20px 13px}.welcome-row,.page-actions{align-items:flex-start;flex-direction:column}.stats-grid{gap:9px}.stat-card{padding:13px}.stat-number{font-size:26px}.form-panel{padding:17px}.form-grid{grid-template-columns:1fr;gap:14px}.span-2{grid-column:auto}.panel-head{padding:16px}.detail-grid{display:block}.detail-grid>.panel{margin-bottom:14px}.login-card{padding:26px 22px}}

.field-help{display:block;font-size:10px;font-weight:400;line-height:1.5;color:#71828b;margin-top:2px}

/* More visible escalation highlights for overdue high and urgent concerns. */
tbody tr.alert-high td { background: #ffe7e4 !important; }
tbody tr.alert-urgent td { background: #ffd6d6 !important; }
tbody tr.alert-high td:first-child { box-shadow: inset 4px 0 #e58b83; }
tbody tr.alert-urgent td:first-child { box-shadow: inset 4px 0 #d94b4b; }
tbody tr.alert-high:hover td { background: #ffdad6 !important; }
tbody tr.alert-urgent:hover td { background: #ffc5c5 !important; }
.client-access-panel { border-color: #cfe3e4; }
.client-access-panel .panel-head { background: #f6fbfb; }